FAQ

Can I install my extension on more than one domain?

Yes, you can. However, we only provide support on the domain you register with us.

What's your refund policy?

Because our business model allows purchasers to download fully operational, non-copy-protected software, we cannot provide refunds on purchased products.

Under no circumstances iJoomla.com will provide refunds on "your software is not what I need" basis.

Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them so that we can fix them.

In the event of a mistake purchase, please report this to our billing department using our ticketing system. In order to evaluate our products, please  test them on our demo server. If you are uncertain of a specific feature, please ask a presale question or read the product documentation.

iJoomla.com reserves the right to approve refunds in the following cases ONLY:

  • upgrade to a different license type of the same product within 30 days of the purchase date
  • product purchase error if the product was NOT downloaded

Refunded amount is subjected to the following rules:

  • if the amount is below $25 US, $2 US is retained
  • if the amount is above $25 US, 10% of the total amount is retained

For all other issues that don't fall into the categories above, please contact our billing department using our ticketing system.

Are your extensions released under the GPL license?

Yes, as of September 30, 2010, all of our extensions are released under the GPL license. Please read our licensing page for more information.

I want to buy more than one product. Can I get a discount?

If you wish to buy more than one extension, you can buy a bundle for a discount.  You can save $40-$150 when you buy a bundle.

How long do I have to wait to get my extension after I buy it?

As soon as you purchase it, you’ll be redirected to your downloads page where you can instantly download your extension. You will not have to wait for us to approve your payment or wait for an e-mail from us.  In some cases the license will not be added automatically because of a technical problem with PayPal. In this case, drop us an email and we will add it manually to your account.

How do I download an upgrade?

You can download the latest version at any time by going to "My Downloads" page.

Can I make changes to the code?

Yes, the code is open and you can make any changes you want. Please note, we do not support modified code. If you know what you’re doing, go for it. 

How do I download my extension?

Right after your payment is received, you’ll be taken to the download page and you should see your license there. If, for some reason, you’re not taken there, please login to our site. On the bottom menu, you’ll see a link to “My Account/Downloads.” Click on it and enter your domain to download the extension. You can also click here to access the downloads page. If you still can’t see your license, please wait five minutes and refresh the page. And if you still can’t see it, please contact us

I need an invoice for my purchase

I can’t see my download when I got to “My Downloads ” page.

You may have more than one user account with us and you’re using the wrong one to login. You need to log in with the correct user name. If you don’t know what it is, try to remember which E-Mail address you used when purchasing an extension and use our “Forgot Password” page to retrieve both your username and password. If you still can’t see your license, please send us an e-mail

Why iJoomla?

With 10 years in Joomla, iJoomla is one of the most respected providers for Joomla extensions. Our most popular extension is JomSocial, it powers hundreds of thousand social communities. We stand out with the uncompromising quality of products, documentations, professional support and testing automation.
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