HI.
By license I mean a number of your product license
http://prntscr.com/h55rvu
You can find your license number and status here:
https://www.ijoomla.com/my-downloads43/licenses/42
There is no license attached to account you used to report your current issue.
Please, check if you're using correct account - you should use the one has license at ijoomla.com or jomsocial.com.
I've checked our records and found license attached to hpgestoriayeducacion.com . It's valid. But you're using different account so I don't know if you're rightful owner of the license. Please, log in using your account from ijoomla.com.