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molok

Joined: 01 Jan 1970
Posts: 6

Posted: Mon Feb 13, 2006 5:07 pm
Post subject: Re: Money Back Guarantee

Anonymous wrote:

I am not a satisfied customer since i cant edit nothing, i cant save changes, anything..., Is there any Money Back Guarantee?

Cheers

I am the unsatisfied customer i couldnt login to the forum...

cheers

merav

Joined: 25 Oct 2005
Posts: 4532
Location: Long Beach, CA, USA

Posted: Mon Feb 13, 2006 5:12 pm Post subject:

Why don't you submit a support ticket so we can help you? That's why we're here for. Click on "support" on top and register and then submit the ticket with as much details as you can, I am sure we can figure it out.

molok

Joined: 01 Jan 1970
Posts: 6

Posted: Mon Feb 13, 2006 5:18 pm
Post subject:

admin wrote:

Why don't you submit a support ticket so we can help you? That's why we're here for. Click on "support" on top and register and then submit the ticket with as much details as you can, I am sure we can figure it out. Wink

Already done that, i have tried everything and still no luck, i buyed this component yesterday night and i cant do anything on my live server.

so can you please tell me if ijoomla has any Money Back Guarantee?

cheers

merav

Joined: 25 Oct 2005
Posts: 4532
Location: Long Beach, CA, USA

Posted: Mon Feb 13, 2006 5:22 pm Post subject:

You'll need to provide us with access information to your site, other wise we won't be able to solve this problem. If after doing that you still won't be able to use the component we will be happy to give you your money back, but I doubt this will happen.

molok

Joined: 01 Jan 1970
Posts: 6

Posted: Mon Feb 13, 2006 5:33 pm
Post subject:

admin wrote:

You'll need to provide us with access information to your site, other wise we won't be able to solve this problem.

If after doing that you still won't be able to use the component we will be happy to give you your money back, but I doubt this will happen. Wink

data on my account.

i hope you can help me out because this component is just what i need

cheers

molok

Joined: 01 Jan 1970
Posts: 6

Posted: Mon Feb 13, 2006 6:44 pm
Post subject:

This is the only response ive got:

Quote:

I didn't have a problem saving the settings with Firefox and IE on windows XP, can you tell me which browswer you're using and which operating system?
Merav Knafo
Founder
iJoomla.com

I answered:

Quote:

Im using Firefox 1.5.0.1 on Windows XP
i also tried with I.E
and Konqueror under Suse Linux 10

what can i do?

cheers

I also tried on 2 different pc´s and 1 laptop.... still no luck, if i buy something i want to be free to use it, but if i cant i want my money back, it was logic that the support would tell that they dont have any problems, i dont care if support dont have problems editing, im the one who need to edit and build my site not support.

cheers

merav

Joined: 25 Oct 2005
Posts: 4532
Location: Long Beach, CA, USA

Posted: Mon Feb 13, 2006 6:45 pm Post subject:

Of course! We're looking into this problem. stay tuned.

molok

Joined: 01 Jan 1970
Posts: 6

Posted: Mon Feb 13, 2006 8:45 pm Post subject:

@ admin please delete this post, the problem has been fixed through the excelent support people. cheers

MS2BU

Joined: 01 Jan 1970
Posts: 2

Posted: Fri Feb 24, 2006 9:14 pm
Post subject:

molok wrote:

@ admin

please delete this post, the problem has been fixed through the excelent support people.

cheers

Please don't delete this post. Please tell us how you solved his problem so we can all benefit from molok's bravery posting his issue. Besides it validates a speedy response and resolution from iJoomla support by a somewhat 'testy' customer.

We all struggle with browser issues. I have been unable to edit my Joomla site using IE with their new tabbed feature enabled. So much for standards...

Long live FireFox!

molok

Joined: 01 Jan 1970
Posts: 6

Posted: Fri Feb 24, 2006 9:35 pm
Post subject:

MS2BU wrote:

molok wrote:

@ admin

please delete this post, the problem has been fixed through the excelent support people.

cheers

Well the problem was not exactly solved, i have a fixed version for my site now, the problem is that i have over 4000 images in the images/ directory and this was causing a big problem with the component, the right side of the component was not loading, this issue will be fixed in a future version of this excellent component.

cheers

merav

Joined: 25 Oct 2005
Posts: 4532
Location: Long Beach, CA, USA

Posted: Sat Feb 25, 2006 3:01 am Post subject:

We had to create a special fix for Molok because of the huge amount of images. If you have the same problem, please open a support ticket and we will gladly help you.

merav

Joined: 25 Oct 2005
Posts: 4532
Location: Long Beach, CA, USA

Posted: Tue Mar 14, 2006 5:06 pm Post subject:

He had too many images on his media manager and the page wasn't loading properly because of that. 99% of users shouldn't have this problem. If you do, please open a support ticket. _________________ Merav Founder, Product Designer iJoomla.com

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