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iJoomla Digistore / Report Bugs / When will all this be fixed?
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on: January 17, 2008, 10:00:27 PM
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This critter has more bugs and inconsistencies than any other app I can think of, and we have to buy it--but clients want to integrate it. Shipping features suck, the extra charge mambot chokes with multiple instances per page (when considering attributes), transactions are not properly recorded or completed unless the user chooses to return to the site; the list goes on. When are the authors of this component going to offer us a real update to the cart? There is so much potential here compared to other systems--but if real functionality is key to your commerce site this is not it...
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iJoomla Digistore / Support Questions / Digistore mambot and IE7
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on: January 16, 2008, 12:15:30 AM
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Here is the issue we are having. Mambot is installed on the product page in a table--one button per product directing to the cart product ID number. In Firefox, click on the "Buy Now" button and the "My Cart" information properly fills in with the item.
In IE7, click the mambot button, and in the cart module nothing changes. It appears to the customer as if no selection has been made. But, if the big orange "Buy Now" button in the digistore module is clicked, the cart module properly updates and shows the selected items. This bug is very confusing because customers may click the buy now button several times, and there is no clear way to get to the cart. Anyone else had this issue and found a fix?
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iJoomla Digistore / Pre-Sales Questions / Re: shipping rates
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on: November 29, 2007, 08:17:29 AM
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Hi Merav, and thanks for your reply. The issue however is that Digistore was primarily designed to deliver electronic media to the end consumer. Shipping a tangible product seems to be a trivial afterthought, and your marketing literature indicates that it will perform capably for tangible goods.
I understand that this is an emerging application--and that demos are available for all products. But given the marketing information provided and the appearance of the demo (and iJoomla embedded site) most buyers are not going to discover the limitations of the shipping system until they are actually in development of the cart on their CMS site.
Since I made my initial post, I have received six emails from other developers who have run into the same issue. What we are telling you guys is fixing the issues with shipping is not a "suggestion," it is core functionality for an online shopping system. This fact may be lost on software engineers who write the app and sell it online, but it is certainly not lost to online entrepreneurs who must stand up a system that allows them to do commerce.
You can easily check and see that I am a loyal iJoomla customer--having bought several applications and several licenses to run them on different sites I have developed. None have fallen short of expectations until this one. I have not yet downloaded the new "update" and checked it out, but I see nothing about enhanced shipping in the promo materials.
Coupons, discounts, flexible configuration, etcetera are all wonderful things--but they are enhancements to core functionality. We need a store component that allows domestic and international shipping based upon weight--that offers the consumer the ability to choose between conventional ground, expedited, and next day shipping. And can effectively combine the shipping weights to provide a reasonable cost to the consumer without creating issues for the seller. This is core functionality, and I cannot think of any other store cart system that does not offer this. This includes the other so-called "basic" cart systems.
Keep up the good work, and I look forward to the time that this component is out of the toddler stage...
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iJoomla Digistore / Suggestions/Ideas / Re: Subscription feature needed
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on: November 05, 2007, 04:29:56 PM
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Subscription would be OK, but I for one would like to see the existing payment system improved. The drop down payment selection feature is really tacky, and a turn-off to everyone I have demonstrated it to. Buttons representing the pay options would be more appropriate--even more so will be improving the PayPal plugin to support real online merchant accounts. Most of us are using Payflow Pro. Buyers need a seamless access to use their credit cards--not the tacky float into basic paypal that they are getting now. Customers do not want to be "suggested" to open a PayPal account. This is a business killer for us, iJoomla folks!
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iJoomla Digistore / Pre-Sales Questions / Re: shipping rates
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on: November 05, 2007, 04:14:31 PM
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You can select either a flat rate or "a percentage of the sale total". Both options are very lame, as neither works very well with multiple purchases. As an example, let's say you are selling two items. S&H for one is $9.50, and the other is $7.50. Makes perfect sense if the buyer only chooses one item. But if they select both (and one may be a needed accessory of the other), the shipping has jumped to $17.00. Not good, for total of combined shipping should still be around $9.50. Also, there are no options for the customer--ground, second day, etcetera. Add a third item to the cart and your customer is likely gone.
If we try to fix this by percentages, and set the smaller item to lets say 25% of the total price, if this is the only thing they bought, you may have just gotten screwed out of $5-6 of what it really cost to ship it. Not good. Add another item to the cart and it can get worse.
iJoomla has some very good products. This one was designed primarily to sell digital downloadables--tangible goods are an afterthought. There are a lot of limitations, and the payment system is pretty crude as well. If you are serious about online selling, this one is not quite ready for prime time. As a respectful suggestion to the developers, maybe you guys should slow down a little on pushing all these new components and mambots to market and flesh this one out a little more.
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