womensbusiness
customers
Newbie

Posts: 8
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« on: December 27, 2007, 07:28:45 PM » |
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I had someone make an order from our website through digistore, so I got notified about the payment by PayPal. However, digistore (back end) is not showing me anything related to that order!
The "Orders" page shows me nothing, and also the stock for that particular product has not been decreased by 1 as you would expect, so that transaction is completely missing in digistore.
In an effort to narrow this issue down for the developers, I went back and tested different scenarios. The problem seems to be that if the customer completes the transaction through PayPal but does NOT return to the merchant's website (by clicking on Return To Merchant button), the transaction is NOT logged by digistore, although PayPal has collected the money!
I believe PayPal's API provides a way to know when the transaction is complete without returning to merchant's website, since that step is totally optional, so many customers just don't return to the merchant's website, and as a result, digistore does not record the transaction.
This is a serious flaw in digistore as we cannot confirm orders that way.
Thanks, -Ihab
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