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Author Topic: Support staff available?  (Read 807 times)
bootsdman
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« on: December 28, 2007, 05:35:26 PM »
Are there any support staff available to respond to critical errors by ijoomla news?
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sgaughan
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Sharon Gaughan


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« Reply #1 on: December 28, 2007, 07:04:27 PM »
Quote from: bootsdman on December 28, 2007, 05:35:26 PM
Are there any support staff available to respond to critical errors by ijoomla news?

I am just another customer, but what do you mean by "critical errors"?
 
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Ms. Sharon Gaughan
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bootsdman
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« Reply #2 on: December 28, 2007, 07:29:00 PM »
errors from sql is showing in the front page of my site. this is probably caused by some tweaking done by ijoomla for a separate problem. the problem is it skewed the front page since the errors are appearing on top.

i have tried disabling error reporting in global but to no avail. it is still showing.

thanks much for the interest!
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sgaughan
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Sharon Gaughan


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« Reply #3 on: December 28, 2007, 07:36:17 PM »
Quote from: bootsdman on December 28, 2007, 05:35:26 PM
Are there any support staff available to respond to critical errors by ijoomla news?

If you have not done so, I recommend you submit a support ticket and mark it with the priority appropriate to the situation. I have had good responses in the past.
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Ms. Sharon Gaughan
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bootsdman
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« Reply #4 on: December 28, 2007, 07:40:41 PM »
i already have several hours ago. no responses up to now. if only this problem is not just so glaring i would have the patience.
« Last Edit: December 28, 2007, 08:03:02 PM by bootsdman » Logged
bootsdman
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« Reply #5 on: December 28, 2007, 08:03:44 PM »
i cannot post new articles either
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sgaughan
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Sharon Gaughan


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« Reply #6 on: December 28, 2007, 08:29:21 PM »
Quote from: bootsdman on December 28, 2007, 08:03:44 PM
i cannot post new articles either

That sounds like a Joomla problem. Are you on a shared server? Have you exceeded your disk quota? Etc.
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Ms. Sharon Gaughan
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bootsdman
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« Reply #7 on: December 28, 2007, 11:20:27 PM »
My quotas are alright. the errors mention sql and ijoomla. Rob Joyce responded in support. It seems all the developers are on christmas break. Just my luck to implement news portal when they are on break.
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