Thank you for contacting us.
I'm sorry to hear that you have issues with Guru.
We'll be happy to help you. Unfortunately we can't recognize your license.
Please, check if your license is valid and you're using account that own the license.
There is no license attached to account you used to report your current issue.
Please, check if you're using correct account - you should use the one has license at ijoomla.com or jomsocial.com.
I've checked our records and found license attached to hpgestoriayeducacion.com . It's valid. But you're using different account so I don't know if you're rightful owner of the license. Please, log in using your account from ijoomla.com.