Wondering when you folks are around, what timeframe to expect responses.
Still waiting on three day old support requests.
I'm not clear why every question results in a request for SA access to the site when similar or identical issues are repeated over and over.
Wouldn't it be simpler and more cost effective to provide subscriber accessible whitepapers and resolutions on known issues? Then you could move on with real support requests and we can get our questions answered. I'm pretty sure most don't care to give out admin access on production sites to some unknown person.