Joomla.org Usability Testing Report

Drupal is doing it, WordPress is doing it, Amazon has been doing it for years, and now Joomla is doing it. They’re all doing Usability Testing — and no wonder. Usability Testing is probably the most underrated and overlooked method for improving the user experience of a site. It’s also the most powerful and the [...]

How NOT to create landing pages for mobile traffic

Sometimes I do wonder if some companies are run by monkeys. Take CA ( ca.com), for example. I won’t go into why their products are some of the worse I’ve ever used, why their customer support is beyond a joke, how their anti-virus messed up my computer for months, and why they acquired a great [...]

The mysterious YouTube monkeys

Maybe it’s mean, but  it’s comforting to know that even huge sites like YouTube –  sites that can afford the best servers, the smartest programmers, the sharpest QA people, the biggest coffee makers, etc. — can still have  serious errors once in a while. This is one that I ran into on the video site [...]

Where Did my Web Developer Firefox Toolbar Go?

If you happened to upgrade your Firefox recently, and you’ve been using the Web Developer Toolbar, you’ll have had a nasty surprise. The toolbar didn’t make it through the upgrade. That’s really bad news. For developers like me, the toolbar has been a huge timesaver. This is what it does: Reveals the CSS of any [...]

Facebook’s Top 14 Usability Mistakes and How to fix them

I love Facebook. The site has revolutionized the way we keep in touch with friends and family, especially when they’re scattered across the country or around the world. But every time the service unleashes new changes, I roll my eyes and shake my head. Most of those changes do the opposite of what they’re supposed [...]

Usability Testing For Business ROI

This is the presentation I gave at the CMS Expo last week. Enjoy! Visit UsabilityTesting.tv for “Expert Usability Testing”. To watch the Usability Testing video of JoomSuite click here.