Why the New Facebook Profile Doesn’t Work

Facebook info on profile page

Continuing our discussions about companies that seem to be run by monkeys is… Facebook. It’s not that I doubt Mark Zuckerberg’s genius or that Facebook revolutionized the way we connect with friends and family, but some of their user experience decisions really make me wonder. If I had to describe them in one word, it [...]

How AOL is alienating their readers

Continuing our series about companies that appear to run by monkeys is… AOL. The Internet dinosaur has been trying hard to survive in the Web 2.0 era and has attempted to position itself as a content destination. The company now owns a number of large content websites including MovieFone and TechCrunch. That might have been [...]

How NOT to create landing pages for mobile traffic

Sometimes I do wonder if some companies are run by monkeys. Take CA ( ca.com), for example. I won’t go into why their products are some of the worse I’ve ever used, why their customer support is beyond a joke, how their anti-virus messed up my computer for months, and why they acquired a great [...]

The mysterious YouTube monkeys

Maybe it’s mean, but  it’s comforting to know that even huge sites like YouTube –  sites that can afford the best servers, the smartest programmers, the sharpest QA people, the biggest coffee makers, etc. — can still have  serious errors once in a while. This is one that I ran into on the video site [...]

Facebook’s Top 14 Usability Mistakes and How to fix them

I love Facebook. The site has revolutionized the way we keep in touch with friends and family, especially when they’re scattered across the country or around the world. But every time the service unleashes new changes, I roll my eyes and shake my head. Most of those changes do the opposite of what they’re supposed [...]